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 Refund Request 

 


All purchases may be returned for a refund within 30 days from the original purchase date. 
Please note that all returned orders will be subject to a 15% restocking fee
No exceptions!


If you would like to return a product to Affordable Heat, LLC for a refund 
and you are within 30 days from the original purchase date 
please read through the information below before filling out the Online RMA Request Form


Click Here to fill out the Online RMA Request Form

 

 

To be considered for a refund the following requirements must be met:
  • Merchandise must be in new/original condition
  • Merchandise must be packaged in the original manufacturers box (included packaging materials)
  • Merchandise must included all original manuals, remotes or any other accessories that came with the merchandise
  • Merchandise must be returned following Affordable Heat, LLC's Return Merchandise Procedure
  • * Orders that are requested to be shipped to AlaskaHawaii or a U.S. Military APO/FPO address, will incur an additional shipping charge per unit ordered.  Please call in for details!


3 Step Return Policy:

Step 1:  Read the online Return Policy, then complete and submit the online RMA form
Step 2:  Receive a response email from the RMA Department within 2 business days of submitting a request.  Emails can sometimes be blocked by spam and junk mail filters.  If you have not received an email after 2 business days, please contact customer service at 1-888-499-8656 (option 2).

Step 3:  Receive your prepaid shipping label via email or postal mail. Package the unit in the original box along with original packaging materials and accessories. Returned units must be shipped within 5 business days of receiving the return shipping label.  The unit must be received by Affordable Heat, LLC within 10 business days of receiving the return shipping label.



Important Return Information:

  • Please remember to obtain a return shipping label BEFORE returning products to our warehouse, as returns will not be accepted without a valid return shipping label. 
  • All returns are subject to a 15% restocking fee and return shipping costs.
  • Replacements will be shipped to the original shipping address on file unless otherwise requested.  Affordable Heat, LLC will not be held responsible for shipping errors due to outdated addresses.
  • All RMA's must be packaged properly and returned in the original box with the original packaging
  • If a customer cancels and order after it has already shipped, refuses the package from our carrier, or if the item is returned to us after three delivery attempts, a restocking fee of 15% and two-way shipping will be deducted from the customers refund
  • Return postage fees, duties and taxes will not be refunded
  • RMA's are good for 7 business days after being issued
  • All replacements will be sent out via UPS or FedEX.

 

Help prevent package damage or loss:
  1. Use a box strong enough to support the weight of the contents
  2. Ship cases in corrugated shipping containers
  3. Securely seal contents at risk from leakage
  4. Use at least two inches of appropriate cushioning material to protect items from each other and the corners, sides, top, and bottom of the box
  5. Reinforce package edges to protect from bending
  6. Securely seal package closures and seams with reinforced tape
  7. Include complete address information and telephone numbers on the label
 
Prevent Claims


Return Policy Frequently Asked Questions:

1. How do I obtain a RMA number?

Please complete and submit our Online RMA Request Form.
Click Here to fill out that form. 

2. After I receive my RMA number, where do I sent my RMA package to?
Affordable Heat, LLC will email you with a shipping label and directions on where to ship the unit back to.
Note:  All returns must have an RMA number and a label or they will be refused by Affordable Heat, LLC's warehouse


3. How long will it take to process my RMA?
Once you have submitted a request, it will be processed and you will be contacted within 2 business days.  Emails are sometimes blocked my spam and junk mail filters.  If you are not contacted within 2 business days of submitting a request please contact customer service at 1-888-499-8656 (option 2).


4.  How is my refund applied?
Refunds are always issued back to the original credit card used for purchase.  If you paid by check, the refund will be issued with a company check and sent to the shipping address on file.

Please package all items carefully. 

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Edenpurestore.com, also known as Affordable Heat, LLC,
is an Authorized Distributor of EdenPURE and SunTWIN products.

We are your official EdenPURE & SunTWIN Dealer serving all of the US. 

We are committed to providing quality products and exceptional service to all of our customers. 

We specialize in EdenPURE and SunTWIN products
and encourage you to contact our friendly and knowledgeable staff with any questions or concerns. 

Our knowledgeable sales staff and customer service representatives
want to make your shopping experience one of convenience, success and most of all satisfaction.

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ABOUT TRUST ONLINE

Affordable Heat, LLC
Adrian, MI 49221
Phone: 1-888-499-8656
Email: customerservice@edenpurestore.com

© Copyright 2009-2010 Affordable Heat, LLC. All rights reserved.

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