 |
|
|
Non-Warranty Service
If the warranty on your heater has lapsed, please contact 1-888-499-8656
for information on our Non-Warranty Service Packages
Note: All EdenPURE and SunTWIN 2009 Heaters have a 3 year warranty.
All Heaters from 2008 and earlier as well as EdenPURE Air Purifiers have a 1 year warranty.
Service Conditions
|
-
The customer is responsible for the shipping cost and return shipping cost of serviced units (excluding the Complete Revamp Option)
-
Affordable Heat, LLC will provide the shipping labels and return labels for all serviced units
-
All units will be serviced within 48-72 business hours (unless parts are on backorder, in such case you will be notified ASAP)
-
Note: All serviced units will be subjected to a $20.00 re-packaging fee if the unit is packaged in an inappropriate or worn out shipping box.
|
Non-Warranty Service - 30 Day Option
|
| $35.00 fee + $19.95 S&H (Due at time of phone call) |
| 30 Day Warranty |
| Additional Charge for Price of Parts |
| Affordable Heat, LLC will have a technician receive the unit and diagnose any problems |
| A return phone call will be made to the customer to go over what parts are in need of being replaced |
| Customer will be quoted on the price of parts needed |
| Customer can agree to have unit fixed or can have unit sent back |
| Unit will be cleaned and shipped back to customer once service is complete |
|
Non-Warranty Service - 90 Day Option
|
| $90.00 + $19.95 S&H (Due at time of phone call) |
| 90 Day Warranty |
| Affordable Heat, LLC will have a technician receive the unit and check for expired parts |
| All expired parts will be replaced at no extra charge |
| Unit will be cleaned and shipped back to customer once service is complete |
|
Non-Warranty Service - Complete Revamp Option
|
|
$199.95 with FREE S&H (Due at time of phone call)
|
| This option is only for customer who have the EP 1000XL or ST 1500 ELITE |
| Affordable Heat, LLC will have a technician replace all interior parts to the new upgraded interior parts |
| This will include: New set of bulbs, New fan, New control board, New heat sensor, New thermostat sensor, New fan sensor, New transformer and a New filter |
| No exterior parts will be replaced |
| Unit will be cleaned and shipped back to customer once revamp service is complete |
 |
|
|
Featured Products
|
|
|
|
SunTWIN Heater Covers up to 1000 sq. feet
|
|
|
|
PurATron - Best Air
Air Purifier
Covers up to 3000 sq. feet
|
|
Canadian Residents Please
Follow This Link To Place
Your Order...
|
|
|
