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 Heater Questions 

Benefits of EdenPURE® and SunTWIN Heaters

The EdenPURE
®/SunTWIN Heaters have an excellent safety record. They produce safe, clean, economical heat by using Infrared Quartz Elements. The unique EdenPURE®/SunTWIN heaters use a process that virtually prevents wasteful accumulation of heat on the ceiling. These heaters deliver ultimate comfort by keeping the heat virtually even from "head-to-toe."

Zone Heating Control
®/SunTWIN Heaters provide heat only where and when it is needed. These heaters are less expensive per heated square foot and do not require costly duct installation. The heaters use standard 110 volt current and do not require special 220 volt wiring or a chimney vent.

Healthy Heat
®/SunTWIN Heaters produce heat that is as safe as the infrared rays of the sun, producing natural outdoor heat indoors. The EdenPURE®/SunTWIN Heaters have low operating and maintenance costs. The fan motor is the only moving part and is equipped with quality, trouble-free controls. There are no burners to rust, corrode, or adjust, and no pilot light to waste energy. Safe, clean, long-life infrared Heating Elements provide the heat energy. Average element life is 20,000 usage hours. The heaters are internally constructed of lifetime metals (Zincification metal plate and Bronze).

Ultimate Comfort
®E/SunTWIN Heaters provide even heat distribution and warm floors. The heaters thermostatically control, circulate, and recycle heater air at the floor for maximum use and comfort. The floor to ceiling temperature differential is minimal.

As the Quartz Infrared Elements operate, you will notice the heater's ability to heat does not depend on a high-speed flow of air.  Instead, the gentle flow of air promotes more effective heat mixing action and air stability at the floor. These heaters will not burn, dry out, or otherwise pollute the air with impurities. This protects the humidity level and air quality important to breathing comfort and personal health. EdenPURE®/SunTWIN heaters have no messy tanks to fill, wicks to clean, wood to hassle with, ashes to carry, and leave no soot film on walls or draperies. The heaters are convenient to use -- just plug one into any unused grounded 110 volt 15 amp or higher circuit receptacle, turn on, and enjoy the soft, healthy heat!
EdenPURE® and SunTWIN Questions and Answers
For further inquiry, please call us toll free at 1-888-499-8656

           MODEL             WARRANTY            WEIGHT            COMPONENTS             DEBUT            FEATURES

GEN 2 1000

2 Year Warranty

15 lbs

1 PTC Heating Element (rarely do these need replaced)

NEW for 2012-2013

-Digital Display

-On/Off Timer

*Purification Upgrade Kit Available for Purchase!

GEN 4 1000

5 Year Warranty

32 lbs

3 Sylvania Heating Elements (approx 8-10 year of usage)

“SYLVANIA is a registered trademark of OSRAM SYLVANIA Inc. used under license.”

NEW for 2011-2012

-USA Made

-Dark Cherry Wood Grain Finish

-Lifetime Filter

GEN 3 1000

3 Year Warranty

26 lbs

6 Commercial Heating Elements ( approx. 5 years of usage)



Sold since 2007

-Energy Saving Mode

-Lifetime Filter

  • What is Zone Heating?
    Zone Heating is all about focusing heat where people spend the most time. After all, there is no point to heating multiple rooms to 68+ degrees when not in use.  back to top

  • Once the heater is initially plugged in and turned on, how long will it take to heat a room?
    Generally, it takes less than an hour. Please remember that with any type of heating process there are many variables to consider. Some examples would be: The size of the room, how well the room is insulated, how many doors/windows the room has, how much bare concrete is in the room, how much draft is in the room from opening and closing doors, etc.  back to top

  • Can I use the heater to heat multiple rooms at the same time?
    Yes. Keep in mind that the heating will vary based on the size of the rooms involved and how open the floor plan is. We have heard back from customers stating that with the help of ceiling fans, they have been able to heat multiple rooms simultaneously by placing the heater in a central room.  back to top

  • My home is not insulated very well. Will this heater help me?
    Yes, but keep in mind that rooms with little insulation will not retain the heat as efficiently. The heater may run continuously in areas of little insulation.  back to top

  • Can I use the heater if I have vaulted or cathedral ceilings?
    Yes, but it will take a little longer to heat the room initially. Once the room has reached the desired temperature, it will cycle on and off accordingly. If you have a ceiling fan, try turning it on while heating. It will help distribute the heat to the lower portion of the room!  back to top

  • Can the heater be used in a bathroom?
    We do not recommend using any type of stand alone heater in a bathroom due to the high levels of moisture.  back to top

  • Will I be able to use the heater in a basement or garage?
    Yes, but keep in mind that rooms with little insulation will not retain the heater as efficiently. Bare concrete floors (which act as a heat sink with any type of heating) will absorb some of the heat. We recommend placing the heater a few feet above the floor which will allow for more efficient heating.  back to top

  • Can I use the heater on a on a job/construction site?
    The heater was not designed to be used in a high dust construction environment. Using the heater for this purpose will void your warranty.  back to top

  • Can I use more than one heater at a time?
    Yes, but you should always make sure that the heaters are not on the same circuit. Each heater and appliance should always be on its own circuit.  back to top

  • Can I use the heater and another appliance at the same time?
    Yes, as long as they are not on the same circuit. Zone heaters are considered to be a large appliance. You should not run more than one large appliance on a single circuit breaker. Your freezer, refrigerator, microwave oven, washing machine, dryer and other such appliance should not share a circuit breaker.  back to top

  • Can I use an extension cord, surge protector, or power strip with my heater?
    It is not recommended. It is designed to plug directly into a grounded 110 volt 15 amp or higher circuit receptacle. However, if you have to use an extension cord, the cord should be No. 14 AWG minimum size and rated not any less than 1875 watts. The extension cord should be a 3 wire cord with a grounding type cord and plug connector.  back to top

  • I don't have a grounded outlet. Can I use a cord adapter or remove the grounding plug?
    No. It is not safe to plug the heater into a non-grounded outlet. If you don't have a grounded outlet, contact a licensed electrician in your area for advice. Removing or altering any part of the heater will void the warranty.  back to top

  • Can I move the heater around while it is operating?
    It is not recommended to move any portable heater while it is operating. We recommend moving the heater once the fan has completely turned off.  back to top

  • What is the life expectancy for the Quartz Elements? Are they replaceable?
    The average element life is 20,000 usage hours. The Quartz Elements are replaceable by an authorized service center and are covered under the 3 year factory warranty. Replacement parts are available to purchase for our customers who are out of warranty. If you feel you are in need of service, please contact us at 1-888-499-8656.   back to top

  • What is the BTU Rating for the heaters?
    The EdenPURE Gen 3, SunTWIN Gen 3 and EdenPUREŽ Signature Series heaters rate at approximately 5000 BTUs. The BTUs are basically irrelevant as a unit of measure since the patented heating process of the EdenPURE/SunTWIN intentionally does not operate using old inefficient methods of heat combustion, which is rated by BTUs/ Our heating method is far superior for efficiency, safety, comfort, and providing a natural healthy indoor environment.  back to top

  • How many kilowatts per hour does the heater use?
    The EdenPUREŽ/SunTWIN heaters have been tested to use no more than 1.5 kilowatts per hour.  back to top

  • The heaters air flow seems to have diminished. Whats wrong?
    Make sure that the rear intake is not blocked and that the filter is clean. Follow the "Filter Maintenance" procedure on page 5 of the owners manual.  back to top

  • Why does the blower fan keep running after I have turned the heater off?
    The blower fan will continue to run until the proprietary heat chambers have cooled down. After a few minutes the fan will shut off automatically. Do not unplug the heater until the fan has shut off.  back to top

  • What does the Humidifier Feature do? (ONLY for EdenPUREŽ Signature Models)
    By added vapor mist in microelectronic controlled (3 minute increments) into the direct path of the heater grill, the maximum moisture is added to the heaters output. This synergized addition of a cold mist vaporizer adding moisture to the infrared heat output dramatically increases the heat rise and spread as well as producing a super level of therapeutic comfort especially for children and the elderly  back to top

  • What does the Air Purifying UVC feature do? (ONLY for EdenPUREŽ Signature Models)
    A super efficient UVC germ killing chamber is combined with advanced honeycomb T1O2 surface for the ultimate in sanitizing air that passes through the system for pure, clean, heated air. The air purification feature automatically starts working whenever the heater is turned on.  back to top

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Edenpurestore.com, also known as Affordable Heat, LLC,
is an Authorized Distributor of EdenPURE and SunTWIN products.

We are your official EdenPURE & SunTWIN Dealer serving all of the US. 

We are committed to providing quality products and exceptional service to all of our customers. 

We specialize in EdenPURE and SunTWIN products
and encourage you to contact our friendly and knowledgeable staff with any questions or concerns. 

Our knowledgeable sales staff and customer service representatives
want to make your shopping experience one of convenience, success and most of all satisfaction.

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Affordable Heat, LLC
Adrian, MI 49221
Phone: 1-888-499-8656
Email: customerservice@edenpurestore.com

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